Refund & cancellation policy
Clear cancellation arrangements, with your legal rights preserved.
Your legal rights come first
Nothing in this policy limits rights under Australian Consumer Law or other mandatory law. Our services must meet applicable guarantees, including due care and skill, suitability for an agreed purpose and delivery within a reasonable time where no time is agreed. Business purchases may also be protected.
For a major service failure, you may choose to cancel and receive the refund required by law or keep the service with an appropriate price reduction. The refund can depend on work properly supplied and the portion affected. Compensation for reasonably foreseeable loss may also be available. For a minor failure, we will fix it within a reasonable time; if we do not, further remedies may be available. You do not have to accept store credit instead of a legally required refund.
Changing your mind or cancelling a project
Enquiries are free. Payment and cancellation arrangements are confirmed in writing before you accept a project. Consumer guarantees do not generally require a refund solely for a change of mind; this policy offers the following cancellation arrangement.
If you cancel, we refund payments for unperformed work, less only reasonable, documented charges for work actually performed and unavoidable third-party costs you authorised in advance. These charges will not exceed the agreed project price; recoverable third-party amounts are credited back. A deposit is not automatically forfeited and there is no blanket cancellation penalty. We will provide an itemised calculation. This arrangement does not reduce a remedy owed for a service failure.
If we cannot continue, we will explain the position and refund payments for unprovided work. Additional remedies required by law remain available.
Third-party purchases
Where you contract directly with a domain, hosting or booking provider, cancellation is handled under its terms and applicable law. If we sell a service to you, we remain responsible for our obligations and cannot use a provider’s “no refunds” rule to deny statutory rights.
How to request help
Email below with your name, project or invoice reference, the problem and your requested remedy. Do not send payment-card details. We aim to acknowledge requests within five business days and explain next steps and expected resolution time. There is no arbitrary deadline here for exercising statutory rights. Approved refunds are returned by the original payment method where practicable, unless we agree otherwise; we will confirm the processing timeframe.
If unresolved, you may seek help from your state or territory consumer agency, including Consumer and Business Services in South Australia. See the ACCC’s remedy guidance.